We are very sorry to hear this!
Occasionally the carrier will pre-mark a package as delivered once it has been loaded onto a truck for delivery in certain zip codes. We ask that you wait at least 24 hours after the package was marked delivered to see if it arrives. Be sure to check with your neighbors, housemates, family members, dogs, and garden gnomes to see if they happened to receive the package by mistake or on your behalf!
If the package does not turn up, please first contact the carrier (displayed in your shipment email) to see if they have any information.
If you still need assistance, please contact our customer service team!