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What happens if I receive a damaged or incorrect product?

Our team will do their best to work with you to resolve any problems or concerns with your order. If you receive an item that is damaged or incorrect, please contact customer service within 14 days from date of delivery. Please include photos of the item as well as your preference for a refund or replacement. A refund may be issued if the item in question was limited edition and we are unable to replace it.

Items will only be eligible for a refund or replacement if they fall into one of the following categories:

  • Item is damaged in transit
  • Incorrect item is delivered
  • Item is defective or misprinted

 

If we are not contacted within this 14 day time frame, a refund or replacement may not be issued.

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